At Rapidbreakdown, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for our services.
1. Who We Are
Company Name: Rapidbreakdown
Service: Vehicle Recovery & Roadside Assistance
Operating Area: United Kingdom
Contact Email: rapidbreakdown11@gmail.com
Phone Number: 07379925336
2. Information We Collect
We may collect and process the following information:
Personal details: name, phone number, email address
Location information: postcode or live location shared for recovery purposes
Vehicle details: vehicle type, registration number, condition
Communication data: messages sent via contact forms, phone calls, WhatsApp, or email
Website usage data: IP address, browser type, pages visited (via cookies)
3. How We Use Your Information
We use your information to:
Provide vehicle recovery and roadside assistance services
Respond to enquiries and service requests
Arrange vehicle collection, recovery, or transport
Communicate updates regarding your service
Improve our website and customer experience
Comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual necessity – to provide requested services
Legitimate interests – to operate and improve our services
Legal obligation – where required by law
Consent – where you have explicitly given permission
5. Data Sharing
We may share your data only when necessary, including with:
Recovery partners or drivers involved in your service
Insurance providers (if required)
Legal or regulatory authorities when legally obligated
All third parties are required to respect the security of your data.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and retained only for as long as necessary to fulfil the purpose it was collected for.
7. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to data processing
Request data portability
To exercise these rights, please contact us using the details below.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: rapidbreakdown11@gmail.com
📞 Phone: 07379925336